Privacy Policy

Effective Date: January 21, 2025

Tirisi ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at [insert website URL] (the "Site") and use our services related to defect and building management. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Site.

1. Information We Collect

We collect a variety of personal and non-personal information to provide, improve, and personalize your experience with Tirisi.

A. Personal Information

Personal information refers to information that can identify you as an individual. We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address, and other similar identifiers when you fill out forms, request services, or communicate with us.

  • Account Information: If you create an account with us, we may collect your username, password, and other information necessary to maintain your account.

  • Payment Information: If you make a payment for our services, we may collect payment details, such as credit card information. This information is processed securely by third-party payment processors.

  • Service-Related Information: When you request defect management, building inspections, or other related services, we may collect information specific to the property, the defects, or the issues being addressed.

B. Non-Personal Information

In addition to personal information, we may automatically collect non-personal information when you visit our Site, including:

  • Usage Data: Information about how you interact with our Site, such as the pages you visit, the time spent on our Site, the links you click, and your browsing history.

  • Device Information: Information about your device and browser, including IP address, operating system, device type, and browser version.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your activity on our Site. You can manage cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including but not limited to:

  • Providing Services: To fulfill your requests for defect management, building inspections, and other services, and to communicate with you regarding these services.

  • Improving Our Site and Services: To analyze usage patterns, improve the content and functionality of our Site, and enhance the quality of the services we provide.

  • Customer Support: To respond to your inquiries, resolve issues, and offer customer support.

  • Marketing and Communications: If you have consented, we may send you marketing communications, such as newsletters, promotions, or updates related to our services. You can opt-out at any time by following the instructions in those communications.

  • Transactional Purposes: To process payments for services, confirm appointments, and send invoices and receipts.

  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, and to protect our legal rights and interests.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering services, such as payment processors, IT service providers, or email marketing platforms. These service providers are required to use your information only for the purposes we specify and are obligated to keep it confidential.

  • Legal and Compliance: We may disclose your personal information if required to do so by law, in response to a court order, or in compliance with legal processes, such as subpoenas or regulatory inquiries.

  • Business Transactions: If Tirisi is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your personal information is transferred to a third party as a result of such a transaction.

4. Data Security

We use industry-standard security measures to protect the personal information you provide, including encryption, firewalls, and secure data storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are also responsible for keeping your login credentials confidential and notifying us immediately if you believe your account has been compromised.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access to Your Information: You may request access to the personal information we hold about you.

  • Correction or Update: You may request that we correct or update any inaccurate or incomplete personal information.

  • Deletion of Information: You may request the deletion of your personal information, subject to certain legal limitations or if it is necessary for us to retain the data for legitimate business purposes.

  • Marketing Communications: You may opt-out of receiving marketing communications from us by following the instructions provided in the communications or by contacting us directly.

  • Cookies and Tracking Technologies: You can control the use of cookies through your browser settings. You can choose to block or delete cookies, though this may impact the functionality of the Site.

To exercise any of these rights, please contact us at [insert contact email or phone number].

7. Third-Party Websites

Our Site may contain links to third-party websites or services that are not owned or controlled by Tirisi. This Privacy Policy applies only to our Site and does not cover third-party websites. We encourage you to review the privacy policies of any third-party websites or services you visit.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 13, please contact us at [insert contact email].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated Privacy Policy on this page, and the updated date will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Tirisi
0432 273 903
info@tirisi.com.au

By using our Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

This privacy policy is designed to provide transparency about how we manage personal information while ensuring that your privacy is respected and protected. If you have any further questions, feel free to reach out to us directly.